Shipping policy
We understand that security is essential when buying online. That's shy we have worked hard to create one of the safest online shopping environments in the industry.
SHIPPING POLICY
Please allow 3 – 5 business days for your order to process. In addition our shipping department is closed on Saturday and Sunday. If you place an order on Friday there is a chance your order will not process and go out until Monday. In an effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.
We reserve the right to adjust shipping charges. Additional shipping charges may apply to heavy liquids and larger sized items. Oversized packages (larger than 12” x 12” x 12”) may require additional shipping charges based on prevailing rates.
Yeezy Excel Store reserves the right to hold any order for security review. If your order is affected, you will be notified.
SHIPPING PROVIDERS
Yeezy Excel Store partners with United States Postal Service (USPS) and the DHL to ship your packages. Most of the orders are shipped United States Postal Service (USPS). You will receive a shipping confirmation email that will confirm which carrier was used for your products.
USPS Shipping–Delivery is usually Priority Mail, 3-5 business days after placing your order. If standard US Mail is used, allow 5-10 business days after placing your order. We will send you a confirmation email once your order has been shipped. As is discretion, USPS, will attempt one to two deliveries. If someone is not present to accept the package, USPS may decide not to leave it at the designated address and the package may be held for pickup at your local post office or returned to sender. If your package is not left at the designated address, please contact your local post office for details.
DHL - Delivery in 3-6 business days after placing your order. We will send you confirmation email once your order has been shipped. Please allow 24 hours for your tracking information to update. You can track your package here at http://www.dhl-usa.com.
SHIPPING TIMEFRAMES
If you place your order on a holiday, Saturday or Sunday, or after 3 PM on a regular business day, your order will begin processing the following business day.
Actual delivery times may vary depending on item availability. Our warehouse does not ship packages on the following holidays: New Year’s Eve and Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the after, or Christmas Eve and Christmas Day.
REFUSED/RETURNED PACKAGES
If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverables, Yeezy Excel Store's reserves the right to retain the original shipping/handling fee and to require additional payment for costs we incur related to the return of the undeliverables packages or merchandise to us before reshipping.
DROP SHIPPING
Drop-ship items are shipped directly from the vendor, the delivery of your items could take from 7-14 business days after placing your order. Drop-shipping is not available for APO/FPO or P.O. Box addresses. Expedited shipping is not available. Drop-ship items will not have tracking information available.
CANCELLATION ORDER (IF APPLICABLE)